Archive for May 23rd, 2009 vent!

I want to vent……………..

Last year I signed up for two races through The local race director requested everyone sign up through I signed up for the 10 day free trial and paid the amount requested (I think $20.00). And while I was there also signed up for a second event that I wanted to do.

I didn’t think much about it at the time but yesterday I found on my checking account statement a charge for $59.95 from Not only that, I researched back a year and exactly 10 days after the free trial expired I was also change $59.95. Obviously I missed the first change for some reason (I need to more diligent). I also didn’t read the fine print saying that if I didn’t’ contact before the 10 day trial period was over I’d be charged $59.95 yearly for their services. So for a local charity event and a local road race and two tee shirts I’ve spent $179.90.

Call me naïve but couldn’t tell me in advance of the charges that I’m about to accrue in a reoccurring account of $59.95 each year before they charge me. And better yet give me an option to opt out. I know they won’t make as much money from me but as a courtesy to their customers.

I called customer support which offers 100% customer satisfaction and the message says they’re not open on the weekends and of course Monday is a holiday.

I run a business that offers a reoccurring payment plan for my services on a monthly and bi-year method. Before every payment is due we send an e-mail indicating the date of the payment and an option to cancel our services if they wish. Very few people ever opt out but I’m not offended if they do. Why wouldn’t a bigger company like do the same.

Anyway I’ll wait for Tuesday to try to get a refund for at least the one charge.

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