I wonder if the OEM’s had anything to do with this report. I’m not real familiar with engine flushes but I am with Fuel injection services. When I checked our computer it does recommend Fuel injections service intervals. Each auto manufacture is listed and with its own interval in which we do and will continue to recommend to customers. I think this report has some kind of bone to pick with the two lube centers they visited since they’ve done this type of reporting before.
Judge for yourself. Read about it at KNBC LA!
I’m a little late (extremely late) posting my opinions and photos from the ICA convention in Orlando Florida in April 2008. I apologize and will try to be more prompt in the future.
As a west coast business it’s difficult to get back east easily and we prefer the event when it’s in Las Vegas. I know I said differently in an earlier post, but now that I’ve made the trip to Florida we prefer staying closer to home. But the mouse world area is a great place to visit. I believe the convention will be held for the near future in Vegas making it easier for us to get in and out without much of an issue. I’m sure guys from the east coast may not feel the same, but I know everyone loves going to Vegas. And we look forward to next year. That said Orlando is a great place for a convention and was well run and very well attended by my estimation. The Peabody Hotel where we stayed is an awesome place to spend a few nights and getting around to the convention center was a breeze. The ICA put on a fabulous event.
Here are a few of the highlights in my opinion,
Great keynote
TV style interview kept my attention
Trade show was filled with great vendors
Most of the educational seminars where well attended
Ritz Carlton seminar was very informative and maybe the best I’ve attended
Some thing that could be improved,
Some of the seminars are old and worn and need revamping
The Disney event though good, but by Disney standards could a have been stronger
Overall I think the event was just what I expected and seemed we attended. I expect to be at next year’s event as well.
We had the opportunity to visit the 2008 AOCA convention this week. I can say again that the AOCA puts on a great event. This year it was informational packed. Money was spent where is should have been, on great speakers and educational events. No keynote speaker was scheduled which I think was brilliant.
I personally participated in these educational sessions;
The Attitude Virus
Engaged Customer Service
Fleet Marketing
Government Affairs Update
Street Fighter Marketing
The Game is Played Away from the Ball
If I was to critique these sessions they were all very good except the “Fleet Marketing” which had no relevance to our business. It was more for the mobile oil changer. The presentation was good but you can tell that he wanted to push his type of oil changing business and was not educating many on how he has been successful generating fleet accounts. A couple of highlights were “The Game is played away from the ball”. I’ve seen this guy a before and he’s great. He keeps you involved and interested and I could listen to him for hours. “Street fighter Marketing” was also extremely interesting and to the point. Both these sessions rank ultra high with me.
Others who went to the sessions saw;
Establishing you training program
Creating a great pit crew
Spill Prevention Control and Countermeasures
ABC of Claims
Small Businesses Don’t Die, They just commit suicide!
Lubricant Training for the Fast Lubes
The guys indicated that they were all good and informative. Again everyone who went to “Street Fighter Marketing” and “The game is played away for the ball”, highly enjoyed them.
We walked the Fast Lube Expo for a couple of hours making a few purchases and meeting up with vendors and old friends.
Outside of the Convention we had two fabulous meals and spent a few hours socializing. Overall AOCA puts on a great event and should be highly proud of them again this year.
November 14th, 2008 by 
psxjay
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